In business since 1976, this company knows how to meet the video and audio needs of Tyler Texas. They specialize in home theatre sales and installation as well as car audio and GPS. When you walk in to the store you are greeted first by very large state of the art televisions and then by a smiling face who has time for you. They have an average of ten to nineteen qualified and experienced staff. Every time I have gone into the store I have been treated like an honored guest by those not already helping the other customers pick out audio or video equipment for their homes or vehicles.
My first experience was with their car audio department. I was in need of a CD player for my car that was capable of connecting with MP3 players. I decided to try Best Buy before anywhere else. I walked into Best Buy and found the car audio section. I expected standard Best Buy customer service. Instead I was ignored for about ten minutes while an employee laughed with a couple friends. Then I was curtly told that I need to drive around to the back where they are installed. The installation employee was working on a car. He saw me waiting and continued working without speaking to me. About five or ten minutes later he came out and rudely told me that I now needed to drive back around to the front to pick out a CD player. So I got in my car and drove across the street to Stereo & Video Center to see if they could offer better service.
I was pleasantly surprised. They were instantly friendly and helpful. I quickly realized that they only sold equipment that they would stand behind – quality. I was concerned about the price, and so the employee found one that was not on display that brought the price down significantly. They immediately went to work on my car. They even had attractive furniture set up in front of the plasma TVs so I could wait comfortably for them to finish with my car. My experience with Stereo and Video Center was so impressive that I only recommend them for such things to my friends and family. I tell people about their amazing customer service when exchanging customer service horror stories. I also returned to them as my first choice when I needed new speakers in my car.
The experience was once again above and beyond the business standard. On this second visit I felt even more taken care of. As I waited for my car to be worked on the other employees engaged in friendly conversation with me. There was a problem with the installation where they realized that I needed larger speakers than they had thought. The cost would have been an extra twenty dollars per speaker. Without me even asking, the employee said he just adjusted the price since he had quoted me the lower price before they started working. It was hard to believe, but this is how customer service should be. Tyler companies could benefit from having their employees visit and observe Stereo and Video Center in action. I have never been disappointed with this company, and you will not be either.
5711 S Broadway Ave.
Tyler, TX 75703-4350
(903) 561-7455
Tags: Best Buy, Buy Car, Car Audio, Car Gps, Cd Player, Couple Friends, Customer Service, First Experience, Furniture, Home Theatre, Home Theatre Systems Tyler TX, Mp3 Players, Plasma Tvs, Smiling Face, South Broadway, State Of The Art, Stereo Amp, Stereo and Video Center Tyler TX, Televisions, TV Sales Tyler Texas, Tyler Texas, Video Center, Video Equipment
I used their mobile audio dept. back in the early 90's. They did a great install on a CD player and extras. Now I'm married with a family I'm in the process of buying a home theater from Stereo and Video Center. Unbelievable the amount of trouble I put them through figuring out which TV I wanted. Dennis was very patient and helpful. No pressure, took my time, felt like they wanted me to try their equipment before I made my decision. Best customer service of any electronics store. I have tried to stop going to big box stores due to lack of customer service. I love this place.