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Direct TV vs. Viacom

July 13th, 2012

Well, here we are again. It was only a couple of summers ago that I was writing about the standoff between cable company Suddenlink, and media giant Viacom. Well, the boys who brought you the annoying,walking and talking sponge are at it again. As I understand it, Viacom is demanding a thirty percent rate increase from Direct TV, for the privilege of providing its list of cable channels like MTV, Nick and Nick Jr., TV Land and quite a few others; this despite sinking ratings.

The Satellite provider has refused the higher rates and has stopped broadcasting the extra networks until such a time as a deal can be struck, but its not going well. Neither side is willing to budge. Now I am not necessarily an opponent of big companies. The person or group who provides goods and services has the perfect right to ask what they want for those goods and services. I’m fine with media, cable and satellite providers making money.

A rising tide lifts all boats. I get it. But I’m increasingly opposed to what I see as Viacom’s shakedowns of every cable and satellite company who carries their channels. The fact is the network giant does the same thing to the carriers as they do to us. They sell their networks in packages, forcing them to pay for unpopular, low rated channels and programming in order to obtain programs that actually sell. Thus, we as customers can’t pick and choose our own lineups.

Now I should say that this is all perfectly legal, however, I read a few different articles in order to better understand the issue, and numerous authors cite the probability that the loss of channels will drive more customers to the likes of Netflix or Hulu where they can not only pick their networks but their individual programs. I’m certainly no expert on how these markets operate, but it seems to me that Viacom is working hard to get as much milk as possible from a dying cash cow, before she finally expires. The company would do better (in my humble opinion) to find a way to give as much choice to the consumer as possible before they go somewhere else entirely.

Resolution of the Suddenlink, Viacom Dispute

January 2nd, 2011

Well the New Year’s weekend came and went, and my son is even now lying in my bed watching his favorite Upside Down Show episodes on Nick Jr. as he drifts off to sleep (hopefully). As a quick side note to Viacom’s confidence, there was a show you should have continued to make. With all the sounds effects and high energy, it actually seems to appeal more to little boys rather than little girls. It’s less about the little ones finding ways to express their emotions and more about playing, making noise and generally having fun. It’s kind of a nice change of programming for the dad of a child who’s all boy!

Putting the review aside for now however, when Saturday morning rolled around and I still had all my cable channels, I assumed that some kind of agreement had been reached between Suddenlink and Viacom, or shortly would be. I wouldn’t have to wait long for confirmation of my suspicions. The cable company sent out an e-mail to subscribers on Saturday afternoon explaining that they had “reached an agreement in principle on a long-term contract.” Obviously the details of the terms were not listed in the e-mail, but they did announce that Viacom’s new on demand, on line movie service would be available to Suddenlink customers, as well as the existing networks customers have come to expect. To their credit, Suddenlink cable also promised that there would not be changes to the promised rate adjustments. Instead the cable provider will simply eat the added cost for their standard services. The recent communication did not stipulate how long the company would be willing to take that hit but I would presume that at some point they will have to raise their rates. For the time being at least, it sounds like they will remain the same. Furthermore, Suddenlink customers will have the option of whether or not to opt out of Viacom’s new movies on demand service.

At the end of day I am glad the companies were able to hash out an agreement, even though I think Viacom’s methods don’t serve the public’s interest. I realize they’re not running a non- profit organization, but I find that the company’s lack of concern for customer satisfaction speaks rather loudly. All that aside, at least we will still have access to Nick Jr. and syndicated episodes of Everybody Loves Raymond.