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Suddenlink vs. Viacom

December 31st, 2010

I switched my television service from Direct TV to Suddenlink cable about nine months ago when I saw my satellite bills increasing and wanted high speed internet in my home. While the cable company and I had a rocky start, (something I wrote about extensively for Tyler TX Directory last spring), we have since ironed out our differences with a series of mutually beneficial compromises which have, until now, lead to a more satisfying television viewing experience. But now it seems there’s once again trouble in paradise. But this time the threat to my domestic entertainment happiness comes from an outside source.

It seems Viacom entertainment is demanding a twenty percent rate increase from Suddenlink and other cable companies. From what I understand, the rate hike comes in part to help subsidize a new “R- rated” movie network that very few customers seem to want, and television giants like Direct TV and Comcast refused to carry on the basis of the fact that they already offer numerous other movie channels. Whatever the Viacom’s agenda, the conglomerate is threatening to pull their networks (which include the MTV, VH1, and Nickelodeon franchises) from the cable giant’s line- up unless they agree to pay the higher price by the December, thirty first midnight deadline. The company (in my opinion) certainly comes off looking like the villain here. I don’t particularly like most of their networks. MTV is merely an enabler for adolescent hedonism, and music vids in general don’t do much for me. What I do hate to lose is Nick and Nick Jr. as they carry my son’s favorite shows.

I am open to the argument that all of this “is just business.” But I don’t much like the way Viacom conducts its business. The faceless media giant is always using its more benign children’s programming as a way of advancing networks with very liberal programming agendas, against the average customer’s desires. While these negotiations take place in the offices of some corporate bureaucrats, customers like me find themselves taking the hit either way. Either my son loses Dora and his other favs or my monthly cable rates go up. Of course I could simply go down a tier, but then I lose other networks I enjoy for only a moderate “savings.” For the time being I can at least appreciate that Suddenlink promising to reimburse customers for any lost channels.

I hope the companies can come to an amicable solution. I guess we’ll know in about four hours. I’m just glad my TiVo is still loaded with children’s shows just in case.

Direct TV or Suddenlink, Which One, Hard to Decide Hmmm?

April 23rd, 2010

Well, I recently did something I didn’t want to do. I moved from Direct TV Call Now: 888-652-1609 (a service I am very fond of), back to Suddenlink Cable.  It was a difficult decision, but one I had to make as a grown adult, rather than a very, post adolescent television addict, (I confess I may be walking a fine line on that last one). My leaving the former was less the fault of Direct TV and due more to the fact that AT&T has failed to supply my residence with an internet option. When I say my residence I’m not misspeaking. There are actually those in my west Tyler suburban neighborhood, who do have AT&T as their internet provider, but for some unknown reason the company has been unable to supply me with bandwidth, lo these many years.

So what am I to do? With two writing jobs, a teaching career that is increasingly relying on an internet component, and a very active young son, I simply can’t run out in search of a hot spot every time I have to submit an article or enter a test grade into my grade book. This brings me to Suddenlink Cable. Their DSL internet is terrific! But I simply don’t want to pay for both Direct TV’s and Suddenlink’s services, not on a private school teacher’s salary.  So I made a grown up decision. I filled the DVR with my son’s favorite shows and cancelled my much beloved TiVo and my familiar satellite service, and subscribed instead cable and DSL.

The folks at Suddenlink where actually very helpful. The gentleman who set up my account was gracious enough to finagle the best deal for me; the installers were right on time, and did a fine job. So am I happy with my new arrangement? For now yeah I’ll get used to it. I can’t promise it will be a permanent solution, but it filled a more pragmatic purpose than my old situation did without really affecting my quality of life. At the end of the day however, I’m still morning the loss my TiVo subscription.  I just hope that time does indeed heal all wounds.

For more information on either Suddenlink or Direct TV, see their websites and phone numbers www.suddenlink.com or Direct TV. Then make the choice you find best meets your personal requirements.