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Heating Repairs in the Baby’s Room and a Frantic Mother

January 4th, 2012

When working in the HVAC industry and in most construction related industries the company must work with customer schedules. This scheduling problem is typical and comes with the territory but sometimes the scheduling dilemma is a little more complicated than being there when the customer comes home from work.

There was a situation I recall having been told to me by a previous heating repair technician at my old job where a baby was involved. The mother had planned for the heating repair guys to come over and agree to work in between the baby’s naps. There was a problem in the baby’s room where not enough hot air was coming in to his room as was coming in the rest of the rooms of the house. There were other issues with the system as well but this was the main issue at hand.

The technicians came over and began work on the heating system but just as they seemed to have gotten started working the baby was down for a nap. The techs had to pick up their tools and move into a different part of the house to work on something else until the baby was awake again.

You can probably see how this moving back and forth in between a newborn baby’s frequent naps could start to get old. The heating guys had to carry and lug tools around and in the process lose track of where certain items were at and what needed to be done next. The whole stop and start process created inefficiencies in the job and a lot of frustration with the HVAC company techs.

On a different day the techs came back to complete the job and they were hoping for a quicker more efficient time at the house in order to knock out the job once and for all. The initial problem of scheduling the job in this way in the first place is solely the responsibility of the HVAC company so they really have nothing to complain about as they had agreed to this setup.

What do you think they did to speed things up this time? Well, they needed to finish things up in the baby’s room by cutting a hole in the ceiling. They soon discovered while in the room that the baby wast fast asleep in the crib right next to them.

With not a lot of thought the heating repair tech’s decided to place a drop cloth on top of the crib while they cut away at the ceiling. They thought that this would be sufficient to catch any falling debris from landing on the baby while they finished up the job.

The mother ended up walking in on the job as a piece of sheet rock fell onto the drop cloth and on its way down into the baby crib. The baby was fine but the mother was more than just frantic as she got down right violent and through the two heating repair company guys out of her house.

The guys didn’t fight back and left peacefully but there is a lesson here for customers hiring any kind of construction company. Many construction companies will have their quirks and unprofessional behaviors and it is almost unavoidable to see something you don’t like during a job.

When choosing a heating repair company in Tyler TX consider hiring a company that has a professional code of conduct as a part of their business process. Take reasonable steps to schedule them to come to your house when there are no baby’s sleeping around the job site 🙂 And finally choose a company that you believe will adhere to the scheduling arrangements you require without getting the feeling they are over-promising on how they will work while at your house.

No company is perfect but reasonable effort should be made to accommodate your specific situation. Accommodating customers is normal in the HVAC service industry so don’t be afraid to tell the company to park on the street while not blocking the mailbox, wear footsies in the house, and even to stay away from the sleeping baby (although consider moving the baby to another bedroom just to be safe.)

Andy Woods Elementary School Area

November 30th, 2009

When relocating to Tyler Texas it is sometimes hard to picture what a house may look like simply from the real estate listing emails you receive from your Tyler realtor. The way me and my wife found our house was by driving out to a neighborhood and looking at homes we liked. We would occasionally find a house that was for sale and it would sometimes be just what we were looking for.

You can use an MLS search tool to look through homes in a certain zip code. You will be able to narrow down your choices this way but it is always worth getting into your car and going to areas that are known to be good locations to live in. The Andy Woods Elementary school area in Tyler Texas is a great affordable location in Tyler to buy a home. There are several moderately priced neighborhoods in this area and if you work in Tyler you will likely not have a very far drive to work.

There is one house close to Andy Woods I would recommend staying away from. One of the houses has a large sign in the front yard because of a land dispute. The sign is about 10 feet tall by 5 feet and has a large map of the diputed property line. What is weird is that the property line in dispute crosses into his property by a couple feet. The fence was built several years ago and there just isn’t anything legally the guy could do anyway to get the lady to move her fence and storage shed.

The guy in question doesn’t look like he plans to budge anytime soon and the little old lady in the house he is disputing with I can’t see paying to have her fence and storage shed picked up and moved. When considering moving into this area of Tyler this is the only real problem I have seen in the area. There are a few little cottage styled houses that are really small as well that would probably go for around $70,000 – $90,000. A small cottage home would be great for a single first time home buyer. A couple with no kids could also find a pretty decent small affordable home in this area of Tyler as well. There are some larger homes in this area as well but it is good that you have your pick at different price ranges on houses in the same area.

There is a park nearby Andy Woods called Pollard Park and it has a Tennis Court and two nearby churches. The soccer fields are big enough to fly a Kite and the park has a fairly good sized playground. This year the Obama Administration is offering a $8,000 first time home buyers tax credit you don’t have to pay back. Because of the state of the economy I am not sure if this credit is a smart thing to give out right now but since it is available I would jump on it as I don’t think it will be around much longer.

I have seen people walk around the park with their dogs, some drive golf balls there in the evenings. There are about 6 tennis courts available with a large fence around them to prevent your tennis ball from going out into the road.

The Andy Woods area with the park and good elementary school system offers a low crime rate, moderately priced Tyler homes and gives you a central location in South Tyler. Your drive to Best Buy is about the same drive time as it would take to get to the court house or Tyler mall. For the location, low crime rate, school, and park I think you will get a very good deal for a home in this area of Tyler.